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U-Sav.Com is a wholly owned subsidiary of Hemco Unlimited, LLC.
ORDER CHANGES OR CANCELLATIONS
REQUEST MISSING OR DAMAGED PARTS
U-Sav.com
2025 Zumbehl Road, Suite 19
St. Charles, MO 63303
Toll Free : 1-(877) 284-9500
Fax: 1-314-821-3033
E-Mail: support@U-Sav.com
Hours of Operation: Monday-Friday: 9am to 5pm (CST)
All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
U-Sav.com
Attn: Order Department
2025 Zumbehl Road #19
St. Charles, MO 63303
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
ORDER CHANGES OR CANCELLATIONS:
U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% transaction fee for orders that are canceled after they have already shipped.
We ship only to the continental United States. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home, and you may be required to unload or assist in unloading your order.
It is your responsibility to make sure a freight truck has access to your home. Please note that Ameriwood products are shipped flat packed and ready to assemble.
Sales Tax: Orders shipped to Missouri must add 7.45% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occured before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage to your Ameriwood unit. In this case simply call the phone number listed on your instruction sheet inside the box, and the Ameriwood's parts department will immediately send out a replacement part to you at no charge.
A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.
Request Missing or Damaged Parts:
Toll Free Number: 1-800-489-3351
Ameriwood Customer Service Hours:
7:00 am to 8:00 pm (Central time) - Monday through Friday
9:00 am to 5:00 pm (Central time) - Saturday
REQUEST MISSING or DAMAGED PARTS
Request Missing or Damaged Parts:
Toll Free Number: 1-800-489-3351
Ameriwood Customer Service Hours:
7:00 am to 8:00 pm (Central time) - Monday through Friday
9:00 am to 5:00 pm (Central time) - Saturday
AMERIWOOD WARRANTY INFORMATION:
One(1) Year Limited Warranty
Ameriwood warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect. This warranty covers one year from the date of original purchase. This is solely limited to the repair or replacement of defective furniture components and no assembly labor is included.
This warranty does not apply to any product which has been improperly assembled, subjected to misuse or abuse or which has been altered or repaired in any way. Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights. Additional warranty rights may be provided by law in some areas.
To obtain warranty service, purchaser must present original bill of sale. Components repaired or replaced are warranted through the remainder of the original warranty period only. The defective components will be repaired or replaced without charge, subject to the terms and conditions described above.
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus a 25% restocking fee and a 5% transaction fee, plus the shipping charges that we paid for delivery to you. These "real" shipping costs are deducted from refunds for non-defective returns. All returns must be sent back to AMERIWOOD Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to us freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is your and your freight company's responsibility.
DAMAGED FREIGHT PACKAGES: For all shipments being sent via LTL:
Upon arrival of your item(s), please inspect all boxes for any sign of damage before signing the delivery receipt. You must make a note of the package condition on the delivery receipt when there is any indication that the package was damaged in transit. Ameriwood Industries will not issue a refund or replace the damaged unit if the condition of the shipment was not noted on the delivery receipt.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of 25% and a 5% transaction fee, in addition to the original Shipping charges.