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U-SAV Contact Information   back to top

U-Sav.com
502 Rudder Road
Fenton, MO 63026
Toll Free : 1-877-284-9500
Ph: 636-680-9185
E-Mail: support@U-Sav.com

Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)

Secure Payment Information   back to top

All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.

We accept MasterCard, Visa, American Express and Discover.

If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com

Mail checks or Money Orders to:

U-Sav.com
Attn: U-Sav Order Department
502 Rudder Road
Fenton MO 63026

Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.

Order Changes or Cancellations   back to top

U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped or is In Process. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Any Non-Defective Returns will be charged Shipping Charges (both to you and back to us) and will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% handling charge for orders that are canceled after they have already shipped.

Shipping & Delivery   back to top

BEFORE YOU ACCEPT YOUR PACKAGE
Please take a moment to inspect the condition of your shipment. Should any carton have visible damage, please inspect to see if the product inside is damaged. Only if the product inside is damaged, refuse to take delivery from the driver for the damaged item(s) and make a notation on the shipping document of the item(s) refused. Then contact U-Sav.com at 1-877-284-9500, and a replacement order will be promptly shipped out for the damaged item(s).

If you do not see any damage to the carton, carefully open your new item. Please take care to keep this box in good condition, as sometimes concealed damage can occur and you may need to return your item for a replacement. Please note that all damages must be reported within 10 days of receiving your item. Also make sure the original boxes are not discarded until you are sure the merchandise is ok.

We ship only to the continental United States, and U-Sav.com reserves the right to refuse or cancel any order. Most shipments under 130 lbs. are sent by FedEx or UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.

If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you will be required to unload or assist in unloading your order to prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your street address.

OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available at an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground.

Sales Tax: Orders shipped to Missouri must add 7.613% state tax to total purchase amount (this will be calculated for you at checkout).

Before you sign for delivery, be sure to count the number of pieces you are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry, but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.

Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery of the damaged item or items; and contact us at once to make a report, so we can have a replacement shipped to you immediately.

PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.

Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us and we will try to help.

PLEASE NOTE: Rejected deliveries for reasons other than visible damage or shipments that are not deliverable are considered to be NON-DEFECTIVE RETURNS. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 30% restocking fee and a 5% handling charge for orders that are canceled after shipping out to you. It is extremely important that you give us a "good" phone number when you place your order where you can be contacted, because if your shipment goes by LTL or common carrier, they may call that number to arrange for delivery. If they cannot reach you after several attempts and you do not return their calls regarding delivery, your shipment will be returned to the factory and you will be responsible for all extra charges incurred, plus the restocking fee and handling charge.

Product Returns   back to top

DO NOT SHIP MERCHANDISE TO U-Sav.com.

Return requests will be accepted up until 14 days after your receipt of the merchandise.

Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 30% minus the actual shipping charges that we paid for delivery to you and a 5% handling charge. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)

Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.

All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.

To return an item please call U-Sav toll-free at 1-877-284-9500, and request a RETURN AUTHORIZATION (RA) number and shipping instructions.

Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.

Unauthorized returns will be returned to the customer freight collect.

Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30%, in addition to the original Shipping charges and a 5% handling charge.

Factory Warranties   back to top

    BESTAR WARRANTY INFORMATION:

    Bestar's warranty is expressly limited to the replacement of furniture parts and components for five years after the date of purchase. Bestar will replace any part that is defective. This warranty applies under conditions of normal use, and does not cover any defects resulting from negligence, misuse, unreasonable exposure, or if the product has been modified by the customer. Bestar reserves the right to request proof of purchase as well as other proof to document a warranty claim. This warranty is not transferable and is only applicable in Canada and the Continental United States. Assembly labor is not included. Regular ground delivery is included.

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OFFICE STAR WARRANTY

  • ProLine II chairs are warranted from the date of purchase against failure due to material and workmanship as follows:
  • Lifetime on component Parts Including pneumatic cylinder, control mechanism, base and casters.
  • 3 Years on upholstery fabric and foam against wear and deterioration.
  • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

    All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons
    weighing 250 lbs. or less. The 7102, 7105, 7200, 75-37A773 and 75-47A773 are for persons weighing 400 lbs. or less. This warranty will
    not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other
    event beyond the control of Office Star Products. The warranty does not cover cosmetic damage that may result from normal use. Liability
    for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. When usage is
    more than 40 hours per week, a five year warranty on all parts applies. Fabric is warranted for one year. This warranty gives you specific
    legal rights, and you may also have other rights which vary from state to state.

    All ProLine II chairs meet or exceed ANSI BIFMA standards.

    To make a waranty claim
    Contact Parts Department via E-mail parts@officestar.net, by Fax 1-909-930-5629, or toll free parts
    number 1-800-950-7262, Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific Time. Provide model
    number and description of the problem and obtain confirmation number. At its option, Office Star Products will:
    a. Supply compatible components of current manufacture.
    b. Repair the customer’s component.
    It is the customer’s responsibility to prepay freight on any components returned to the factory. Return
    freight on components covered by warranty will be paid by Office Star Products.

    Work Smart LIMITED WARRANTY
    Work Smart chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

  • 15 Years on all non-moving metal parts.
  • 5 Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
  • 3 Years on upholstery fabric and foam against wear and deterioration.
  • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

    All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons
    weighing 250 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident,
    vandalism, rusting, acts of nature or any other event beyond the control of Office Star Products. The warranty does not cover cosmetic
    damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of
    injury resulting from use of this product. When usage is more than 40 hours per week, a two year warranty on all parts applies. Fabric is
    warranted for one year. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
    All Work Smart chairs are built to meet or exceed ANSI BIFMA standards.

    General CHAIR WARRANTY
    Office Star General chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

  • 5 Years on all non-moving metal parts.
  • 2 Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
  • 1 Years on upholstery fabric and foam against wear and deterioration.
  • We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in use.

    All warranties are limited to the original purchaser for normal Residential usage by persons weighing 200 lbs. or less. All Manual Chairs
    plus 244, 299, IM311, S111 and S422 have a weight limit of 150 lbs. This warranty will not cover labor, freight or damage from misuse,
    abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star Products. The
    warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded.
    The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have
    other rights which vary from state to state.

    Space LIMITED WARRANTY
    Space chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

  • Lifetime on component Parts Including pneumatic cylinder, control mechanism, base and casters.
  • 3 Years on upholstery fabric and foam against wear and deterioration.
  • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

    All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. The 7102, 7105, 7200, 75-37A773 and 75-47A773 are for persons weighing 400 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star Products. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. When usage is more than 40 hours per week, a five year warranty on all parts applies. Fabric is warranted for one year. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
    All Space chairs meet or exceed ANSI BIFMA standards.

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