U-SAV CONTACT INFORMATION:

Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)

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SECURE PAYMENT OPTIONS

All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.

We accept MasterCard, Visa, American Express and Discover.

If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com

Mail checks or Money Orders to:

U-Sav.com
Attn: Order Department
2025 Zumbehl Road #19
St. Charles, MO 63303

Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.

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ORDER CHANGES OR CANCELLATIONS:

U-Sav.com will make every effort to accomodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not shipped yet and can still be changed. If we find it has already been shipped, then I'm sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with up to a 30% restocking fee and a 5% transaction fee for orders that are canceled after shipping out to you.

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SHIPPING AND DELIVERY

BEFORE YOU ACCEPT YOUR PACKAGE

SHIPPING AND DELIVERY

Since most fireplace products are too large to be shipped via UPS or FedEx, they will be shipped to you by common carrier truck freight and you will be responsible for carrying the product from the back of the truck into your house.

It is important to count the number of pieces and make sure they match the number of pieces on the bill of lading they will ask you to sign. You will also need to inspect your package or packages at the time of delivery, and if for any reason you are concerned about possible damage, simply write PRODUCT DAMAGED clearly on the sheet and note any shortages before you sign. This will insure that if there is any damage, it will make it easy to take care of the problem.

Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, please contact us at 1-877-284-9500. U-Sav.com cannot be held responsible for any damages reported after 24 hours.

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CLASSIC FLAME is the world leader in the design and manufacture of electric fireplaces.

SEI WARRANTY

We are committed to providing the best quality & the best service. Our commitment to providing top quality merchandise includes packaging. We are in constant communication with our manufacturers worldwide to ensure that all items are constructed and packaged in such a way that our customers can be assured of receiving their merchandise in good order. This includes complete sets of hardware and easy-to-follow instruction sheets. We stand behind our products and will provide parts or replacements if needed.

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PRODUCT RETURNS

DO NOT SHIP MERCHANDISE TO U-Sav.com.

Return merchandise will not be accepted without an RA number being issued. PLEASE CALL US AT 1-877-284-9500 to REQUEST an RA number. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.

UNAUTHORIZED RETURNS WILL BE RETURNED BACK TO YOU FREIGHT COLLECT.

Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton and in LIKE NEW condition. Refunds on non-defective items will equal the purchase price minus up to a 30% restocking fee and minus the shipping charges that we paid for delivery to you. These "real" shipping costs are deducted from refunds for non-defective returns. All returns must be sent back to the Manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise.

Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost return shipments.

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