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502 Rudder Road
Fenton, MO 63026
Toll Free : 1-877-284-9500
Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)
All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
Attn: U-Sav Order Department
502 Rudder Road
Fenton MO 63026
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% handling charge for orders that are canceled after they have already shipped. U-Sav.com reserves the right to refuse or cancel any order.
BEFORE YOU ACCEPT YOUR PACKAGE
Please take a moment to inspect the condition of your shipment. Should any carton have visible damage, please inspect to see if the product inside is damaged. Only if the product inside is damaged, refuse to take delivery from the driver for the damaged item(s) and make a notation on the shipping document of the item(s) refused. Then contact U-Sav.com at 1-877-284-9500, and a replacement order will be promptly shipped out for the damaged item(s).
If you do not see any damage to the carton, carefully open your new item. Please take care to keep this box in good condition, as sometimes concealed damage can occur and you may need to return your item for a replacement. Please note that all damages must be reported within 10 days of receiving your item. Also make sure the original boxes are not discarded until you are sure the merchandise is ok.
We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by FedEx or UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.
If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you will be required to unload or assist in unloading your order to prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home.
OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available at an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground.
Sales Tax: Orders shipped to Missouri must add 8.425% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us and we will try to help.
PLEASE NOTE: Rejected deliveries for reasons other than visible damage or shipments that are not deliverable are considered to be non-defective returns. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 30% restocking fee and a 5% handling charge for orders that are canceled after shipping out to you. It is extremely important that you give us a "good" phone number when you place your order where you can be contacted, because if your shipment goes by LTL or common carrier, they may call that number to arrange for delivery. If they cannot reach you after several attempts and you do not return their calls regarding delivery, your shipment will be returned to the factory and you will be responsible for all extra charges incurred, plus the restocking fee and handling charge.
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Return requests will be accepted up until 14 days after your receipt of the merchandise.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 30% minus the actual shipping charges that we paid for delivery to you and a 5% handling charge. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30%, in addition to the original Shipping charges and a 5% handling charge.
RACEDECK WARRANTY INFORMATION: back to top
Snap Lock Industries warrants RaceDeck floor systems covered herin to original purchaser to be free from defects in workmanship and material for a period of (15) years from the date of original purchase. Original receipt must accompany warranty clain. Abnormal use and/or abuse specifically nullify the warranty on the flooring.
Abnormal deterioration and/or failure under normal use of flooring covered during the warranty period, due to defects in workmanship or material shall be replaced with like (or if unavailable similar) flooring at no charge or at a prorated price as outlined below. This is the limit of the liability of Snap Lock Industries, Inc.
In order for this limited warranty to be valid. You must be the original purchaser and you must provide the original store receipt showing the purchase date, purchase price and place of purchase. This warranty applies to only those items purchased in original factory-sealed cartons.
This warranty is void if tiles have been damaged by accident, unreasonable use, neglect, cut, improper installation or any other cause not arising out of defects in material or workmanship of the flooring. The interlocking system is included under the warranty unless the flooring is disassembled improperly (pulling, tear, etc.) See installation instructions for proper disassembly procedure. Appearance of replacement flooring will vary from those already aged and is to be expected.
Replacement cost to the customer (% is based on retail list prices at the time of claim), between 0-4 years - no cost, between 5-7 years - 45% of retail price at the time of claim, between 8-15 years -70% of retail price at the time of claim. Shipping not included.
GLADIATORGW WARRANTY INFORMATION back to top
PLEASE NOTE: For any GladiatorGW damage issues, please call Gladiator at 866-342-4089 to file a claim. After the claim has been processed, the new product will be delivered and the damaged picked-up up through warranty.
STACK-ON WARRANTY INFORMATION back to top
LIMITED ONE YEAR WARRANTY
Stack-On Products Company (Stack-On) gun cabinets, hand boxes, chests, and roller cabinets and Gladiator Cadet products are warranted free from defects in material and workmanship for a period of one (1) year from the date of original purchase by a consumer. This Warranty extends to the initial consumer only.
If a defect in material or workmanship appears within the one year Warranty period, return the product with proof of purchase, postage prepaid to:
Stack-On Products Company
1360 North Old Rand Road
Wauconda, IL 60084
Stack-On will repair, exchange, or refund the purchase price of the product which may prove defective under normal use and service within one year from date of purchase by the initial consumer.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON STACK-ON'S PART, AND STACK-ON NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF STACK-ON'S HAND BOXES, CHESTS, AND ROLLER CABINET PRODUCTS.
THIS WARRANTY SHALL NOT APPLY TO THIS PRODUCT OR ANY PART THEREOF, WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. STACK-ON MAKES NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY US.
STACK-ON IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MAY ARISE OUT OF THE PURCHASE OR USE OF ANY STACK-ON PRODUCTS. STACK-ON'S LIABILITY FOR ANY BREACH OF THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT DESCRIBED ABOVE OR A REFUND OF THE PURCHASE PRICE OF THE PRODUCT
REMLINE WARRANTY INFORMATION back to top
5-YEAR LIMITED WARRANTY
Remline Industries, Inc.
LIMITED WARRANTY ON REMLINE BRANDED TOOL BOXES AND ACCESSORIES
We warrant our product to be free from defects in material and workmanship for a period of TWO YEARS from the original purchase date, provided there has been normal use and proper maintenance of the product.
This warranty applies to the original purchaser only. All remedies under this warranty are limited to the repair or replacement of any item or items found by the factory to be defective within the time period specified.
If you have a warranty claim, return the product to place of purchase so that it may be forwarded to our attention. You must retainoof of purchase and submit a copy with any item(s) returned for warranty work.Upon completion of the warranty work, if any, we will, at our discretion, repair of replace the item or items and return the product to you, freight pre-paid. Damage to our products caused by accidents, fire vandalism, negligence, misuse, acts of God.
RACOR WARRANTY INFORMATION back to top
1-YEAR LIMITED WARRANTY
Racor products have a one-year warranty. Contact Racor at 800-783-7725 or email firstname.lastname@example.org to report claims. Repair parts, missing parts or replacements will be shipped direct from the factory. Please allow 10-15 business days for delivery.
Racor disclaims all implied warranties of merchantability or fitness for a particular purpose. Racor shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any of its products.
SHIPPING DAMAGE CLAIMSShipping damage claims must be filed with Garage Storage Direct at 877-284-9500 within 2 business days of receipt. We strongly suggest you inspect all incoming shipments for shortages and damages to packaging or contents, prior to accepting deliveries from our designated carriers. Please be sure to note any damages or shortages on the carriers delivery documents and keep a copy for use in filing your claim. Please keep the box, packing material and damaged item(s) for all damage claims (whether an item is damaged or missing due to a damaged box) until you are notified by Dixie Sales Company or the carrier.
Items may be returned if unopened and in resalable condition within 30 days of receipt. A 20% restocking charge will apply.
PREPAC WARRANTY back to top
PRODUCT CARE & WARRANTY
Q. How do I clean your products?
A. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product.
Q. Can I paint or varnish your products?
A. NO! All of these products have a laminate finish, and should not be painted or varnished.
Q. Are they waterproof?
A. NO. If liquid is spilled and quickly wiped up, no damage will be done to your unit. However, continuous exposure to liquids or high humidity may cause damage to the board.
Your safety is important to us. Where applicable, products should be installed or secured using the appropriate safety measures.
Limited 5-year Warranty:
PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge.
This warranty applies only to PREPAC Products purchased from authorized PREPAC retailers and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period.
This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, improperly installed, used for purposes other than the intended use, improperly cared for or altered in any way.
The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself" assembly, including: handling, transporting, assembling and erecting the product. PREPAC shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products.
This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right.
Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.
REPLACEMENT PARTS ORDER
If your product is missing parts or hardware, or has damaged parts, we will ship out, at no charge, the required replacement parts. Please call our Customer Service Department at 1-877-773-7221 (Mon-Fri 7 am - 4:30 pm PST / 10am - 7:30 pm EST).
You are eligible for replacement parts if:
*Your product was purchased within the last year
*Your product was purchased from an authorized Prepac reseller
*You can provide us basic information on the box
*You can identify the parts required (from our instructions)
***Please use the descriptions listed on the Assembly Instructions when ordering parts.***
We're sorry to hear this. It does happen occasionally and we have some solutions to help out.
Carton's received with minimal damage or Concealed Damage
If you receive your product and the box looks a little beat-up, don't worry. Any damage visible or concealed in the carton can be dealt with by calling our Customer Service Department at 1-877-773-7221 or sending an email to: email@example.com for assistance. You will need to identify the damaged parts by referencing the part number and description in the assembly instructions. We recognize getting you a replacement part is a priority. All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days once they leave our facility. If you provide us with an e-mail address you will automatically receive a tracking number for your parts order.
Carton's received with excessive damage:
If you receive your product with excessive carton damage (greater than 30% of the parts damaged) please contact our Customer Service Supervisor at 1-800-665-1266 ext. 109 or send an email to:firstname.lastname@example.org for assistance. We will quickly determine the extent of the damage, and supply replacement parts, or at our discretion call UPS and arrange for a replacement. All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days once they leave our facility.
Refusing a delivery
DO NOT refuse delivery or send back product(s) to Prepac without first getting a Return Authorization (RA#) from the retailer from where your product was purchased. If you do not follow this procedure when returning an item, you will likely encounter difficulty with replacements or credits. Please contact your retailer directly for their return policies and procedures as restocking and/or freight fees may apply.
Return and refund policies
As the product manufacturer we will be more than happy to assist you by providing replacement parts or any service help that you require.
ULTI MATE WARRANTY back to top
30 Days Satisfaction Return Policy
If for any reason you are not happy with your purchase you may return the item(s) within 30 days of receiving your order for a refund of merchandise cost, (ship to and return freight cost are non-refundable) as long as the furniture is in resalable condition (no stains, no damage, no abuse). A Return Authorization number must be obtained from Bladez prior to return. All returns must have its original packaging with freight prepaid. All returns will be assessed the industry standard 25% restocking fee and subject to inspection at the time of delivery.
Limited 5-Year Warranty
UltiMATE Storage furniture is warranted to the original purchaser for a period of five years from the date of purchase against defects in the material or workmanship as to the furniture components. The word "defects," as used in this warranty, is defined as imperfections which impair the utility of the product.
SUNEX TOOLS WARRANTY back to top
SUNEX TOOLS WARRANTS TO ITS CUSTOMERS THAT THE COMPANYS SUNEX TOOLS BRANDED
PRODUCTS ARE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS.
Sunex Tools will repair or replace its Sunex Tools branded products which fail to give satisfactory service due to defective workmanship or materials, based upon the terms and conditions of the described warranty plans attributed to that specific product. FOR MORE DETAIL REGARDING PRODUCT SPECIFIC WARRANTY POLICIES, PLEASE REFER TO THE WARRANTY STATEMENTS IN THE RELEVANT PRODUCT SECTION OF THIS CATALOG.
Other important warranty information
MONSTER RAX WARRANTY back to top
SHELTER LOGIC WARRANTY back to top
The warranty period begins from date of purchase (not the date of installation)
Will repair or replace the defective parts to the original purchaser.
Replacement or repaired parts will remain covered for the original limited warranty period.
Shipping costs will be the responsibility of the customer.
Customer must send photo(s) with a copy of the original receipt.
WHAT IS NOT COVERED: