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U-Sav.Com is a wholly owned subsidiary of Hemco Unlimited, LLC.
ORDER CHANGES OR CANCELLATIONS
U-Sav.com
2025 Zumbehl Road, Suite 19
St. Charles, MO 63303
Toll Free : 1-(877) 284-9500
Fax: 1-314-821-3033
E-Mail: support@U-Sav.com
Hours of Operation: Monday-Friday: 9am to 5pm (CST)
All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
U-Sav.com
Attn: Order Department
2025 Zumbehl Road #19
St. Charles, MO 63303
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
ORDER CHANGES OR CANCELLATIONS:
U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% transaction fee for orders that are canceled after they have already shipped.
PLEASE NOTE: We feature items from some of the top manufacturer's of garage storage products; and if you order products on our site from different manufacturer's, they may ship from different shipping locations and may not all arrive at the same time.
We ship only to the continental United States. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.
If you order larger items like garage storage or larger desks and entertainment centers, your order will most likely show up on a large freight truck with curbside delivery and you may be required to unload or assist in unloading your order.Since most Common Carrier drivers travel by themselves, they may ask for help in unloading your items from the rear of the truck in order to help prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home.
OPTIONAL: Since some of our customers have requested Lift Gate Service, we make that service available for an additional fee. Please call us for a freight quote that includes Lift Gate Service. With a lift gate, the truck can pull as close as possible and lower your product to the ground.
Sales Tax: Orders shipped to Missouri must add 7.45% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occured before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us immediately at 1-877-284-9500 to report the damage.
A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.
GENERAL SHIPPING & DELIVERY TERMS
PLEASE NOTE: We feature items from some of the top manufacturer's of garage storage products; and if you order products on our site from different manufacturer's, they may ship from different shipping locations and may not all arrive at the same time.
We ship only to the continental United States. Most shipments under 100 lbs. are sent by UPS or FedEx and delivered to your home or office. Oversize shipments, or shipments over 100 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.
Ordering furniture online is a little different than ordering small items that fit into a small box. Many products are often to heavy or to big to ship UPS or FedEx. If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you may be required to unload or assist in unloading your order. Since most Common Carrier drivers travel by themselves, they may ask for help in unloading your items from the rear of the truck in order to help prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home
Sales Tax: Orders shipped to Missouri must add 7.45% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry, but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occured before you took possession of it.
Please contact us at 1-877-284-9500 immediately, since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours.
A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.
RACEDECK WARRANTY INFORMATION:
Snap Lock Industries warrants RaceDeck floor systems covered herin to original purchaser to be free from defects in workmanship and material for a period of (15) years from the date of original purchase. Original receipt must accompany warranty clain. Abnormal use and/or abuse specifically nullify the warranty on the flooring.
Abnormal deterioration and/or failure under normal use of flooring covered during the warranty period, due to defects in workmanship or material shall be replaced with like (or if unavailable similar) flooring at no charge or at a prorated price as outlined below. This is the limit of the liability of Snap Lock Industries, Inc.
This warranty is void if tiles have been damaged by accident, unreasonable use, neglect, cut, improper installation or any other cause not arising out of defects in material or workmanship of the flooring. The interlocking system is included under the warranty unless the flooring is disassembled improperly (pulling, tear, etc.) See installation instructions for proper disassembly procedure. Appearance of replacement flooring will vary from those already aged and is to be expected.
Replacement cost to the customer (% is based on retail list prices at the time of claim), between 0-4 years - no cost, between 5-7 years - 45% of retail price at the time of claim, between 8-15 years -70% of retail price at the time of claim. Shipping not included.
GLADIATORGW WARRANTY INFORMATION:
PLEASE NOTE: For any GladiatorGW damage issues, please call Gladiator at 866-342-4089 to file a claim. After the claim has been processed, the new product will be delivered and the damaged picked-up up through warranty.
GladiatorGW Gearbox Cabinet Warranty
GladiatorGW Modular Workbench Warranty
Gladiator Major Appliance Warranty
LIMITED ONE YEAR WARRANTY
STEEL PRODUCTS
Stack-On Products Company (Stack-On) gun cabinets, hand boxes, chests, and roller cabinets and Gladiator Cadet products are warranted free from defects in material and workmanship for a period of one (1) year from the date of original purchase by a consumer. This Warranty extends to the initial consumer only.
If a defect in material or workmanship appears within the one year Warranty period, return the product with proof of purchase, postage prepaid to:
Stack-On Products Company
1360 North Old Rand Road
Wauconda, IL 60084
Stack-On will repair, exchange, or refund the purchase price of the product which may prove defective under normal use and service within one year from date of purchase by the initial consumer.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON STACK-ON'S PART, AND STACK-ON NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF STACK-ON'S HAND BOXES, CHESTS, AND ROLLER CABINET PRODUCTS.
THIS WARRANTY SHALL NOT APPLY TO THIS PRODUCT OR ANY PART THEREOF, WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. STACK-ON MAKES NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY US.
STACK-ON IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MAY ARISE OUT OF THE PURCHASE OR USE OF ANY STACK-ON PRODUCTS. STACK-ON'S LIABILITY FOR ANY BREACH OF THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT DESCRIBED ABOVE OR A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.
Remline Industries, Inc.
LIMITED WARRANTY ON REMLINE BRANDED TOOL BOXES AND ACCESSORIES
We warrant our product to be free from defects in material and workmanship for a period of TWO YEARS from the original purchase date, provided there has been normal use and proper maintenance of the product.
This warranty applies to the original purchaser only. All remedies under this warranty are limited to the repair or replacement of any item or items found by the factory to be defective within the time period specified.
ou have a warranty claim, return the product to place of purchase so that it may be forwarded to our attention. You must retainoof of purchase and submit a copy with any item(s) returned for warranty work.
Upon completion of the warranty work, if any, we will, at our discretion, repair of replace the item or items and return the product to you, freight pre-paid. Damage to our products caused by accidents, fire vandalism, negligence, misuse, acts of God.
30 Days Satisfaction Return Policy
If for any reason you are not happy with your purchase you may return the item(s) within 30 days of receiving your order for a refund of merchandise cost, (ship to and return freight cost are non-refundable) as long as the furniture is in resalable condition (no stains, no damage, no abuse). A Return Authorization %u201CRA%u201D number must be obtained from Bladez prior to return. All returns must have its original packaging with freight prepaid. All returns will be assessed the industry standard 25% restocking fee and subject to inspection at the time of delivery.
Limited 5-Year Warranty
UltiMATE Storage furniture is warranted to the original purchaser for a period of five years from the date of purchase against defects in the material or workmanship as to the furniture components. The word "defects," as used in this warranty, is defined as imperfections which impair the utility of the product.
- This warranty is expressly limited to the replacement of furniture components having defects. If the furniture component is defective within the terms of the warranty, Bladez Corp. will furnish a replacement furniture component at no cost. No assembly labor is included.
- This warranty applies under conditions of normal use, but does not apply to defects that result from intentional damage, negligence, unreasonable use or exposure.
- All implied warranties arising under state law are limited in duration to the five-year period of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
- Liability for incidental or consequential damages is excluded to the extent exclusion is permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
- ALL return authorization requests must be submitted in writing via fax at 949-206-0013. The request must contain the number and model of the product being returned along with a claim number and a fax number. Please include your sales receipt or other proof of purchase with your correspondence. A Return Authorization number (RA) will be sent via returned fax. All returns without an %u201CRA%u201D number will be refused.
Monster Rax Warranty Information
DO NOT SHIP MERCHANDISE TO U-SAV.com.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus 30% manufacturers restocking fee, minus the shipping charges that we paid for delivery to you and a 5 percent transaction fee. These "real" shipping costs are deducted from refunds for non-defective returns. All returns must be sent back to the Manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to us freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less up to a 30% manufacturers restocking fee, in addition to the original Shipping charges and a 5 percent transaction fee.