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U-Sav.Com is a wholly owned subsidiary of Hemco Unlimited, LLC
ORDER CHANGES OR CANCELLATIONS
U-Sav.com
2025 Zumbehl Road, Suite 19
St. Charles, MO 63303
Toll Free : 1-877-284-9500
Fax: 1-314-821-3033
E-Mail: support@U-Sav.com
Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)
All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
U-Sav.com
Attn: Order Department
2025 Zumbehl Road #19
St. Charles, MO 63303
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
ORDER CHANGES OR CANCELLATIONS:
U-Sav.com will make every effort to accomodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not shipped yet and can still be changed. If we find it has already been shipped, then We are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a restocking fee of up to 30% for orders that are canceled after they have already shipped.
We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Larger shipments are normally shipped by common carrier and you may be requested to help unload the merchandise and move it into your home or office. If you require inside delivery, please call our office and we'll get a quotation for you.
Sales Tax: Orders shipped to Missouri must add 7.575% state tax to total purchase amount (this will be calculated for you at checkout). We ship only to the continental United States. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only.
Common carrier drivers usually travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise.
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occured before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case call us immediately, and we will help you.
A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.
POWELL LIMITED WARRANTY(click here)
UNITED WEAVERS WARRANTY(click here)
HOME STAR WARRANTY (click here)
LEDA DESK WARRANTY (click here)
WHITEWOOD WARRANTY (click here)
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Return requests will be accepted up until 14 days after your receipt of the merchandise.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 30% minus the actual shipping charges that we paid for delivery to you and a 5 percent transaction fee. These real shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.
All items must be returned in like new condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30%, in addition to the original Shipping charges and a 5 percent transaction fee.
LEDADESK and file cabinets are warranted to be free from defects in material and Workmanship for a period of:
One (1) year from date of original purchase by a consumer. If your LEDADESK product Is defective, LEDADESK will replace the defective part(s) at no cost to you. If you believe your LEDADESK product is defective. Please contact the company which you purchased our product from, inform them of the problem and they will be in contact with us to follow up the replacement of the part(s). You can also call 626) 855-0105, E-mail info@LEDADESK.com or write to us at LEDADESK Corp. 156500 Don Julian Road C.A. 91746 Attn; RMA department. Whether you write or call, you need to tell us what LEDADESK product you have, the company you purchased it from, the date of purchase, and the way in which you feel the product is defective. Please DO NOT ship the product back to us unless we specifically request you to do so. In the event it becomes necessary for your product to be returned, we will inform you the procedure you must follow to do so. LEDADESK Corp. is not responsible for any incidental or consequential damages which may arise out of the purchase or use of any LEDADESK product: And LEDADESK's liability for any breach of warranty shall be limited to the replacement of the defective part(s) as describe above.
Important notice:
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
LIMITED WARRANTY
Home Star Products Warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of 90 days. Defects and damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Home Star Products is not covered. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To make a warranty claim, contact Customer Service, provide model number, sales receipt and description of the problem. It is the customer responsibility to prepay freight on any components returned to the factory. Home Star Products will pay return freight on components covered under terms of warranty.
Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when hardware is missing. Our Parts Department will do everything possible to promptly remedy the problem. Contact us via email parts@officestar.net, by Fax 1-909-930-5629, or toll free parts number 1-800-950-7262, Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific Time. Home Star Products P.O. Box 3520 Ontario, California 91761 USA
We are committed to providing the best quality & the best service. Our commitment to providing top quality merchandise includes packaging. We are in constant communication with our manufacturers worldwide to ensure that all items are constructed and packaged in such a way that our customers can be assured of receiving their merchandise in good order. This includes complete sets of hardware and easy-to-follow instruction sheets. We stand behind our products and will provide parts or replacements if needed.
Products shipped from Prepac are warranted against manufacturers defects and shortages. If this occurs, we will ship out at no charge and freight prepaid replacement parts as required. Additionally, because of the nature of our National fulfillment program, we warrant the packaging of units for normal fulfillment wear & tear that results from handling (UPS). If a unit has some parts that require replacing because of concealed shipping damage, we will ship out, at no charge and freight prepaid, the required replacement parts. Replacement parts are shipped out within 48 hours via UPS ground or Parcel Post. If a unit is received severely damaged (30% of parts damaged) or is lost in transit, PREPAC Manufacturing will supply a replacement unit or replacement parts at no charge to the consumer or issue a full refund, (our discretion) if necessary.
The Powell Company's commitment to our customers extends beyond offering a quality product at a great value. We want the opportunity to be of service to you after the sale as well. If you should ever receive one of our products that needs a replacement part, we want the opportunity to make it right. We can replace any missing or damaged part of an item to bring you complete satisfaction. All you need to do is contact us toll-free at (800) 622-4456 and we will expedite your part(s) to you in a timely manner. Hours are: 8AM-5PM PST M thru F.
POWELL LIMITED ONE YEAR WARRANTY
In order for this limited warranty to be valid. You must be the original purchaser and you must provide the original store receipt showing the purchase date, purchase price and place of purchase. This warranty applies to only those items purchased in original factory-sealed cartons.
This warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty.
In the unlikely event that a part or a product proves to be defective in material or workmanship. Powell Company will repair or replace it within 1 year from date of purchase, at its service center in Greensboro, North Carolina.
Upon discovery of a defect, please promptly send written notification and the original receipt (photo copy is not acceptable), with the Model number and a clear photo of the unit showing the problem and a full explanation to:
Powell Company, Attn: Customer Service, P.O. Box 1408, Culver City, California 90232-1408
Powell Company will repair or replace any defective product or missing part. Initially, there is no need for you to send us the product or part you believe is defective. After verification of claim, we will either replace the part or we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label.
This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect. Liability for incidental or consequential damages is excluded to the maximum extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This guarantee gives you specific rights and you may also have other rights which vary from state to state.
Whitewood warrants its products to be free from defects from poor workmanship, or damage due to poor packaging.
Whitewood will replace the item at no cost, inclusive of freight, postage, and handling charges.
This product is warranted to be free of defects due to workmanship and materials and only 1st quality goods are used in the manufacturer of our rugs. Proof of purchase is required.
In the event of a defect, United Weavers will take the rug back and send a replacement at our expense.