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U-SAV Contact Information   back to top

U-Sav.com
502 Rudder Road
Fenton, MO 63026
Ph: 636-680-9185
Toll Free : 1-877-284-9500
E-Mail: support@U-Sav.com

Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)

Secure Payment Information   back to top

All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.

We accept MasterCard, Visa, American Express and Discover.

If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com

Mail checks or Money Orders to:

U-Sav.com
Attn: U-Sav Order Department
502 Rudder Road
Fenton MO 63026

Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.

Order Changes or Cancellations   back to top

U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% handling charge for orders that are canceled after they have already shipped. U-Sav.com reserves the right to refuse or cancel any order.

Shipping & Delivery   back to top

BEFORE YOU ACCEPT YOUR PACKAGE
Please take a moment to inspect the condition of your shipment. Should any carton have visible damage, please inspect to see if the product inside is damaged. Only if the product inside is damaged, refuse to take delivery from the driver for the damaged item(s) and make a notation on the shipping document of the item(s) refused. Then contact U-Sav.com at 1-877-284-9500, and a replacement order will be promptly shipped out for the damaged item(s).

If you do not see any damage to the carton, carefully open your new item. Please take care to keep this box in good condition, as sometimes concealed damage can occur and you may need to return your item for a replacement. Please note that all damages must be reported within 10 days of receiving your item. Also make sure the original boxes are not discarded until you are sure the merchandise is ok.

We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by FedEx or UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.

If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you will be required to unload or assist in unloading your order to prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home.

OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available at an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground.

Sales Tax: Orders shipped to Missouri must add 8.425% state tax to total purchase amount (this will be calculated for you at checkout).

Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.

Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.

PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.

Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us and we will try to help.

PLEASE NOTE: Rejected deliveries for reasons other than visible damage or shipments that are not deliverable are considered to be non-defective returns. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 30% restocking fee and a 5% handling charge for orders that are canceled after shipping out to you. It is extremely important that you give us a "good" phone number when you place your order where you can be contacted, because if your shipment goes by LTL or common carrier, they may call that number to arrange for delivery. If they cannot reach you after several attempts and you do not return their calls regarding delivery, your shipment will be returned to the factory and you will be responsible for all extra charges incurred, plus the restocking fee and handling charge.

Product Returns   back to top

DO NOT SHIP MERCHANDISE TO U-Sav.com.

Return requests will be accepted up until 14 days after your receipt of the merchandise.

Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 30% minus the actual shipping charges that we paid for delivery to you and a 5% handling charge. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)

Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.

All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.

To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.

Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.

Unauthorized returns will be returned to the customer freight collect.

Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30%, in addition to the original Shipping charges and a 5% handling charge.

Warranty Information   back to top

FACTORY WARRANTIES:

AMERIWOOD WARRANTY

CREATIVE INTERIORS WARRANTY

FASHION BED GROUP WARRANTY

BELLATERRA WARRANTY

INTERNATIONAL CONCEPTS WARRANTY

LEGION FURNITURE WARRANTY

OSP DESIGNS WARRANTY

PREPAC FURNITURE WARRANTY

POWELL LIMITED WARRANTY

SEI WARRANTY

SOUTH SHORE FURNITURE WARRANTY

UNITED WEAVERS WARRANTY

POWELL LIMITED WARRANTY:

The Powell Company's commitment to our customers extends beyond offering a quality product at a great value. We want the opportunity to be of service to you after the sale as well. If you should ever receive one of our products that needs a replacement part, we want the opportunity to make it right. We can replace any missing or damaged part of an item to bring you complete satisfaction. All you need to do is contact us toll-free at (800) 622-4456 and we will expedite your part(s) to you in a timely manner. Hours are: 8AM-5PM PST M thru F.

POWELL LIMITED ONE YEAR WARRANTY

In order for this limited warranty to be valid. You must be the original purchaser and you must provide the original store receipt showing the purchase date, purchase price and place of purchase. This warranty applies to only those items purchased in original factory-sealed cartons.

This warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty.

In the unlikely event that a part or a product proves to be defective in material or workmanship. Powell Company will repair or replace it within 1 year from date of purchase, at its service center in Greensboro, North Carolina. Upon discovery of a defect, please promptly send written notification and the original receipt (photo copy is not acceptable), with the Model number and a clear photo of the unit showing the problem and a full explanation to:
Powell Company, Attn: Customer Service, P.O. Box 1408, Culver City, California 90232-1408

Powell Company will repair or replace any defective product or missing part. Initially, there is no need for you to send us the product or part you believe is defective. After verification of claim, we will either replace the part or we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label.

This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect. Liability for incidental or consequential damages is excluded to the maximum extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This guarantee gives you specific rights and you may also have other rights which vary from state to state.

POWELL RETURN POLICY:

DO NOT SHIP MERCHANDISE TO U-Sav.com.

Damaged, defective, customer remorse return policy:
* All damages /defects must be reported to U-Sav.com by telephone no later than 10 days from the date of delivery. If not reported on time no credit will be issued because we will not be able to file a claim with the carrier.
* Pictures are required on all items that are being reported defective before we can move forward.
* We will forward an RA to return to you along with an address and instructions. No returns will be accepted without an RA.
* (Please make sure not to throw away the original boxes when the merchandise arrives damaged or no pick up or claim can be made, therefore no credit can be issued) Yellow stickers are attached to every box advising of this.

Customer Remorse:
* All returns on undamaged/unopened product must be reported no later than 25 days from the day delivered in order for us to pick it up.
* If not reported within 25 days from the day delivered, no pick up can be scheduled.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visable on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30% and a 5% handling charge, in addition to the Actual Shipping charges.

FASHION BED GROUP WARRANTY

The genuine brass, plated brass, painted metal or finished wood components of the FBG bed, daybed, headboard or related product are warranted to the original purchaser to be free of defects in workmanship or material for a period of ten years from the date of purchase.  During the warranty period, FBG will, at its option, repair or replace any such defective component without charge except for transportation, shipping and handling.

This warranty does not cover the mattress, springs, frame, rails, supports or any other accessories or parts of the FBGG product.  Nor does the warranty cover any damager or loss related to improper use, care assembly of service, transportation, shipping , or handling, institutional or commercial use, negligence, alteration or unauthorized repair.  The warranty does not extend to any person other than the original; retail purchaser, and may be assigned to or transferred to another.

To take advantage of this warranty, you must promptly(1) return the warranted component along with the purchase receipt for inspect to the retail seller where the FBG product was originally purchased or (2) send written notice(along with original purchase receipt and copy of warranty) to the FBG Warranty Department.  The notice must describe the product.  FBG will then send written authorization to ship the component, prepaid to the company within 90 days of such authorization.  IF claim is determined valid, FBG will exercise its option to either repair the defective component or replace the product.

Any claim under this warranty must be made before the original warranty period expires.  Any replacement item is covered by this limited warranty until the original warranty period expires.

This warranty is exclusive and in lieu of all other expresses warranties, oral or written.  No employee or agent of FBGT nor any other person has the authority to modify this warranty.  Any implied warranties, including the implied warranty of merchantability for a particular purpose, shall be limited to the express warranty set forth herein.  FBG disclaims liability for all special incidental and consequential damages.

Some states do not allow limitation on how long an implied warranty lasts, so the above limitations may not apply to you.  Some states do no allow the exclusion or limitation of special, incidental or consequential damages so that above limitation may not apply to you.  This warranty give you specific legal rights, and you may have other rights which vary from state to state.

LEGION FURNITURE WARRANTY

In the unlikely event of damage due to shipping or manufacturer defects, Legion Furniture will provide parts for their products that are damaged as a result of any manufacturer defects or faulty product free of charge to the customer.

SHIPPING POLICY:

When your item is received, you must check it for damage prior to the driver leaving. Do not sign the freight bill until you have checked your items. If there is any damage, it must be written on the freight bill, or a claim will not be filed and we (all parties involved) will not be refunded, and Legion Furniture cannot replace the merchandise. No exceptions.

PLEASE NOTE: Freight companies will not pay a claim for a broken item that has been accepted by the customer without any written damage on the receiving bill. If the box looks perfect and you later open it to find some damage, please contact us immediately at 877-284-9500.

CLAIMS & RETURNS:
All claims must be made within 15 days.
All visible damage to cartons or pallets must be documented and recorded immediately upon receiving and notify us immediately. All other claims on merchandise, whether for defects, missing parts or any other problem, customer should provide our company with photos along with written documentations of the problem and a copy of the original packing list will be required. We will not accept claims for soiled or damaged items that have been used for display samples or have been assembled. Legion Furniture will only provide parts for products that are damaged as a result of manufacturer defects or faulty product.

BELLATERRA WARRANTY

  • Bellaterra Home LLC guarantees all products to be free of defects in materials and workmanship for one (1) year from the original date of purchase. This warranty extends to the original purchase and first consumer owner only. This warranty is void if the product has been moved from its initial place of installation.
  • If a product fails due to defects in material or workmanship during the warranty period, Bellaterra Home LLC will replace it with a new unit or parts only at our cost, this subject to our discretion.
  • Bellaterra Home LLC will not be liable for any labor charges or freight cost incurred in connection with replacement of a product.
  • This warranty does not apply to local building code compliance. The buyer should check with the local related plumbing codes before installation.

SOUTHSHORE WARRANTY INFORMATION:

5-YEAR LIMITED WARRANTY

  1. South Shore Industries Ltd. provides the original buyer with a warranty covering "defects" on furniture parts and workmanship for a period of 5 years from the date of purchase.
  2. The word "defect" as used in this warranty is defined as any imperfection that may impair the use of the product for which it was intended.
  3. This warranty is strictly limited to the repair or replacement of defective component parts, and excludes all other direct or indirect charges and expenses up to the limit permitted by law in your state/province.
  4. In the case of a discontinued part or product, we promise to reimburse the value of that part or product.
  5. If a replacement part is unavailable, South Shore Industries Ltd.'s liability to the buyer will not exceed the production cost of the part in question.
  6. This warranty only applies under conditions of normal domestic use. It does not cover defects resulting from commercial use, intentional damage, negligence, abuse, product modification, accidents, exposure to the elements, or maintenance that does not comply with the guidelines on our web site.
  7. This warranty is only valid on condition that South Shore Industries Ltd can reserve the right to verify the basis of any request, and also to see the original buyer proof of purchase.
  8. This warranty is only valid for purchases made at an authorized retailer for South Shore Industries Ltd. in Canada or the U.S.
  9. This warranty defines the limits of South Shore Industries Ltd.'s liability, and entitles the original buyer to specific rights. Any warranty defined by law in your state/province is limited to a period of 5 years. If the law in your state/province prohibits this restriction, then it does not apply.
  10. South Shore Industries Ltd does not give reimbursements for defective furniture, but will replace it with an item of equivalent value.

PREPAC WARRANTY

PRODUCT CARE & WARRANTY

Q. How do I clean your products?
A. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product.
Q. Can I paint or varnish your products?
A. NO! All of these products have a laminate finish, and should not be painted or varnished.
Q. Are they waterproof?
A. NO. If liquid is spilled and quickly wiped up, no damage will be done to your unit. However, continuous exposure to liquids or high humidity may cause damage to the board.

Safety:
Your safety is important to us. Where applicable, products should be installed or secured using the appropriate safety measures.

Limited 5-year Warranty:
PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge.
This warranty applies only to PREPAC Products purchased from authorized PREPAC retailers and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period.
This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, improperly installed, used for purposes other than the intended use, improperly cared for or altered in any way.
The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself" assembly, including: handling, transporting, assembling and erecting the product. PREPAC shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products.
This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right.
Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.

REPLACEMENT PARTS ORDER
If your product is missing parts or hardware, or has damaged parts, we will ship out, at no charge, the required replacement parts. Please call our Customer Service Department at 1-877-773-7221 (Mon-Fri 7 am - 4:30 pm PST / 10am - 7:30 pm EST).
You are eligible for replacement parts if:
*Your product was purchased within the last year
*Your product was purchased from an authorized Prepac reseller
*You can provide us basic information on the box
*You can identify the parts required (from our instructions)
***Please use the descriptions listed on the Assembly Instructions when ordering parts.***

SHIPPING DAMAGE??
We're sorry to hear this. It does happen occasionally and we have some solutions to help out.

Carton's received with minimal damage or Concealed Damage
If you receive your product and the box looks a little beat-up, don't worry. Any damage visible or concealed in the carton can be dealt with by calling our Customer Service Department at 1-877-773-7221 or sending an email to: parts@prepacmfg.com for assistance. You will need to identify the damaged parts by referencing the part number and description in the assembly instructions. We recognize getting you a replacement part is a priority. All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days once they leave our facility. If you provide us with an e-mail address you will automatically receive a tracking number for your parts order.

Carton's received with excessive damage:
If you receive your product with excessive carton damage (greater than 30% of the parts damaged) please contact our Customer Service Supervisor at 1-800-665-1266 ext. 109 or send an email to:damage@prepacmfg.com for assistance. We will quickly determine the extent of the damage, and supply replacement parts, or at our discretion call UPS and arrange for a replacement. All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days once they leave our facility.

Refusing a delivery
DO NOT refuse delivery or send back product(s) to Prepac without first getting a Return Authorization (RA#) from the retailer from where your product was purchased. If you do not follow this procedure when returning an item, you will likely encounter difficulty with replacements or credits. Please contact your retailer directly for their return policies and procedures as restocking and/or freight fees may apply.

Return and refund policies
As the product manufacturer we will be more than happy to assist you by providing replacement parts or any service help that you require.

OSP DESIGNS WARRANTY

LIMITED WARRANTY
OSP Designs Warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of 90 days. Defects and damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Home Star Products is not covered. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

To make a warranty claim, contact Customer Service, provide model number, sales receipt and description of the problem. It is the customer responsibility to prepay freight on any components returned to the factory. OSP Design Products will pay return freight on components covered under terms of warranty.

Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when hardware is missing. Our Parts Department will do everything possible to promptly remedy the problem. Contact us via email parts@officestar.net, by Fax 1-909-930-5629, or toll free parts number 1-800-950-7262, Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific Time. OSP Designs Products P.O. Box 3520 Ontario, California 91761 USA

AMERIWOOD WARRANTY

One(1) Year Limited Warranty

Ameriwood warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect. This warranty covers one year from the date of original purchase. This is solely limited to the repair or replacement of defective furniture components and no assembly labor is included.

This warranty does not apply to any product which has been improperly assembled, subjected to misuse or abuse or which has been altered or repaired in any way. Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights. Additional warranty rights may be provided by law in some areas.

To obtain warranty service, purchaser must present original bill of sale. Components repaired or replaced are warranted through the remainder of the original warranty period only. The defective components will be repaired or replaced without charge, subject to the terms and conditions described above.

SEI WARRANTY

We are committed to providing the best quality & the best service. Our commitment to providing top quality merchandise includes packaging. We are in constant communication with our manufacturers worldwide to ensure that all items are constructed and packaged in such a way that our customers can be assured of receiving their merchandise in good order. This includes complete sets of hardware and easy-to-follow instruction sheets. We stand behind our products and will provide parts or replacements if needed.

CREATIVE INTERIORS WARRANTY

UNITED WEAVERS WARRANTY

This product is warranted to be free of defects due to workmanship and materials and only 1st quality goods are used in the manufacturer of our rugs. Proof of purchase is required.

In the event of a defect, United Weavers will take the rug back and send a replacement at our expense.

INTERNATIONAL CONCEPTS WARRANTY

International Concepts warrants its products to be free from defects from poor workmanship, or damage due to poor packaging.

International Concepts will replace the item at no cost, inclusive of freight, postage, and handling charges.

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